- Smile
- Always begin in a friendly way
- Let the other person save face
- Don’t criticize, condemn or complain
- Give honest and sincere appreciation
- Let the other people do all the talking
- To get the best of an argument, avoid it
- Ask questions rather than giving orders
- Show respect for other people’s opinions
- Always begin with praise and appreciation
- Remember and use the other person’s name
- Become genuinely interested in other people
- Talk in terms of other person’s interests
- When wrong, admit it quickly and definitely
- Arouse an eager want within the other person
- Be a good listener, let the others do more talking
- Go out of your way to make people feel important
- Publicly praise the other person’s accomplishments
- Try to see things from other person’s point of view